Since plans for the HiPhi X were first unveiled in July 2019, Human Horizons have spent countless hours of rigorous product engineering and testing to achieve mass-production status within two years. To support deliveries to users, delivery centers in Shanghai, Beijing, Guangzhou, Shenzhen, Hangzhou, and Yancheng have already begun operations. By the end of May, there will be 85 completed experience centers, delivery centers, service centers, and service outlets, with that number expanding to 120 before the end of the year.
Speaking at the vehicle delivery ceremony, Human Horizons founder and CEO, Ding Lei said, “HiPhi X is built on three guiding principles: design defined by scenarios, vehicle defined by software, value defined by co-creation. Delivering the HiPhi X on time is an important milestone with our users, as well as a new starting point for co-creation with them. Human Horizons is dedicated to providing the best possible service for the entire life cycle of our users.”
Supporting and assisting HiPhi X users is a priority for Human Horizons with much effort being put into - quality after-sales service online and offline. Online, the Human Horizons HiPhi app is a platform to connect people, cars, services, and experiences. The app allows for smart remote control of the vehicle, gives information about nearby charging stations, and is a place for the HiPhi community to share and grow. Offline, HiPhi Delivery Centers provides users with comprehensive services such as new car test drives, financing, insurance, registration, licensing, and visual detailing. HiPhi Service Centers provide users with direct connect to consultants, maintenance personnel, door-to-door appointment services, pick-up and delivery service, roadside assist, and a 24/7 customer service center.
Human Horizons have partnered with State Grid, China Southern Power Grid, and TELD to provide HiPhi X users with 150,000 public charging stations across more than 300 cities and major highway networks. HiPhi X users also receive a smart interactive Human Horizons charging station that can be installed at home.
With the delivery of the HiPhi X now in full swing, the brand new ‘HiPhi Plaza’ smart factory is fully operational and will open for visits during the second half of 2021. Designed and built on the four pillars of ‘smart, digital, connected, sustainable’, the HiPhi Plaza sets a new benchmark for smart manufacturing and transparency in the digital era, allowing for full tours of the production facility. With full 5G coverage and integration of world-class KUKA C4 robots, manufacturing is highly automated and seamlessly synchronizes between online and offline, delivering consistent high-quality vehicles.